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Accessibility Statement

This statement was last updated on 03/31/2025
 

At Mad Hatter Memories, we believe in creating experiences that are welcoming to all guests.

We are committed to accessibility in both our services and online experience. This means:

  • Our photo booth setups can accommodate wheelchairs and mobility needs

  • We are working to provide a sensory reset room option at future events

  • We aim to ensure our website is usable with screen readers and assistive technology

  • We welcome requests and feedback to improve accessibility

If you need assistance or an accommodation before or during your event, please reach out:
📧 madhattermemories2@gmail.com
📞 321-634-2120

We’re here to help make your experience magical for everyone.

  • What kind of photo booths do you offer?
    We currently feature a fully mobile 360° overhead video booth, perfect for dynamic slow-motion shots with a touch of flair. We also offer a freestanding open air photo booth. Coming soon: a sensory reset room with soft lighting, weighted blankets, and calming music.
  • Do you only do parties for kids or cosplay?
    Nope! We serve all ages and all vibes—from whimsical kids' birthdays and cosplay conventions to baby showers, weddings, graduations, and polished corporate events. If it’s an event worth celebrating, we want to be there.
  • Do you offer custom or private themed experiences that aren’t listed?
    We know not every celebration fits the standard mold. While we keep some bookings private, we’re happy to accommodate custom, after-dark, or alternative themes with full discretion and professionalism. Just reach out directly to discuss your ideas—we’re here to help bring your vision to life.
  • Why Choose Us?
    Sensory-friendly setups for neurodivergent guests Cosplay & fandom event specialists Custom props & themed overlays Affordable magic with vintage charm Local & woman-owned small business
  • Is your 360 photo booth wheelchair accessible?
    Absolutely! Unlike traditional 360 photo booths that require guests to step onto a raised platform, ours is overhead-mounted, meaning there’s no platform at all. Guests in wheelchairs, using mobility aids, or anyone who prefers to remain on solid ground can fully participate—just roll in, pose, and let the camera orbit around you! It’s inclusive, safe, and just as fun.
  • Do you accommodate sensory sensitivities?
    Yes. We’re neurodivergent-owned and proud to be building toward sensory-friendly options. This includes gentle lighting, quiet areas, sensory reset zones (coming soon), and calm support for all ages.
  • Can I request custom accommodations?
    Always! Let us know in advance if your event needs specific adjustments—we're here to make your guests comfortable and celebrated.
  • What kinds of props or themes can I choose from?
    Our current prop collection includes a range of fun, ready-to-use items for birthday parties, graduations, and weddings—like handheld signs, festive glasses, and themed accessories. If you’re planning a unique theme or want a custom look, we’re happy to collaborate and explore options with you in advance.
  • Do you offer costumes or themed backdrops?
    We currently offer a variety of solid-color, glitter, and two 3D flower wall backdrops. While we don’t have full themed backdrops yet, we’re happy to work with you to match a color scheme or vibe for your event. As for costumes—we have a growing collection of fun accessories and props (like hats, glasses, and character pieces), and we’re working on adding inclusive costume options, including ones that are wheelchair-friendly.
  • Do you have a physical location?
    Nope—we’re completely mobile! That means we bring the experience to you, whether it’s a home, hall, park, or convention venue.
  • Where do you travel?
    We serve Brevard County and nearby areas. Will travel farther for special events—just ask!
  • How long does setup take?
    Setup time varies by package, but we typically arrive 1-2 hours before your event. We handle everything—from lights and tech to teardown.
  • Can I see your photo gallery?
    We’re still new, so we’re building our portfolio. As events roll in, we’ll share highlight reels and photos (with client permission). In the meantime, you can follow us on Facebook: Mad Hatter Memories/ Instagram: @madhatter.memories/ TikTok: @mad.hatter226
  • How much does it cost?
    Our pricing is flexible depending on event type, time, and add-ons (props, custom overlays, etc.). Visit our [Pricing Page] or contact us for a quote tailored to your event.
  • Do you offer discounts or trades?
    We occasionally run seasonal promotions and are open to creative bartering or service trades. If you have something unique to offer, reach out—we’ll see what magic we can make.
  • What if I need to cancel?
    We understand life happens. Cancellations made at least 14 days in advance may be eligible for a partial refund or rescheduling. Full policy coming soon to our Terms & Conditions page.
  • How do I book?
    Booking is easy! You can reach out to us through Facebook, Instagram, email, or by phone—whatever’s most convenient for you. We’ll confirm availability, go over your event details, and get everything set up for your Wonderland experience.
  • Are you insured?
    Yes. We are a fully registered LLC with business insurance. Your event, guests, and venue are covered.
  • Still have questions?
    Reach out any time via our [Contact Page] or DM us on social! We’re happy to chat, customize, and help make your event truly unforgettable.
mad hatter memories logo vintage top hat with camera lense

321-634-2120

madhattermemories2@gmail.com

Palm Bay, FL 32907

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